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John Cowan

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Top Stories by John Cowan

For folks living in the IT Channel world it was impossible to miss the headline-grabbing news about the big ConnectWise cloud failure late last month.  I have only very limited knowledge of the outage itself from a handful of upset customers and unfortunately the various pundits and reporters that covered the story painted very sketchy details at best.  Having said that, what really matters is that a significant number of IT Service Providers lost access to their mission critical operations application for an extended period.   For the uninitiated, ConnectWise provides an integrated service management, CRM and billing platform for IT service providers.  For the IT Service Providers that use ConnectWise, the business of IT service can’t function without it.  It’s a very important business process automation tool for the operation of a managed service practice. As I... (more)

The Cloud Vendor and the Agnostic Intermediary

Abstract: This is Part II in a blog series by 6fusion Co-founder and CEO John Cowan on the emerging trend of Cloud Brokerage and the impact it will have on the technology industry and markets. Be sure to check out Part I of the series here. Part II – The Cloud Vendor and the Agnostic Intermediary I gave a presentation a few months back in which I opened with the following statement:  The future of cloud computing has little to do with technology. Sounds crazy, right?  But before you send me to the virtual nuthouse, let me explain. What I think is unclear in the emerging Cloud Br... (more)

Blog – The Cloud Vendor and the Agnostic Intermediary

Abstract: This is Part II in a blog series by 6fusion Co-founder and CEO John Cowan on the emerging trend of Cloud Brokerage and the impact it will have on the technology industry and markets. Be sure to check out Part I of the series here.   Part II – The Cloud Vendor and the Agnostic Intermediary I gave a presentation a few months back in which I opened with the following statement:  The future of cloud computing has little to do with technology.   Sounds crazy, right?  But before you send me to the virtual nuthouse, let me explain. Click here to continue reading The post Blo... (more)

IT Metrics Drive Enterprise IT Cost Visibility

Many organizations are focusing on IT metrics and metering to generate IT cost savings. Here's a quick summary of how one organization is using metering of IT resource consumption to improve IT cost visibility and move from being a cost center to an internal service provider. Company and IT Overview The Company operates a 24-hour cable network that reaches about 100 million US homes and a web site that has more than 60 million users per month. The Company is divided into two primary business units, each with their own P&L. The IT organization is moving toward a centralized internal... (more)

Security and the Cloud

By Steven Wolford, 6fusion Director of Information Security Is now the time to make the move to cloud services with all the current IT security concerns? Security and the cloud seems to be the topic of conversation for many businesses and IT groups today. As you prepare for that decision making process around your IT infrastructure security, remember to take a risk based approach to help ensure a sound decision from an information security perspective. Rather than spend months learning, digesting, and attempting to implement a structured formal risk management framework, regard y... (more)